OMAX Support

At OMAX, your purchase of a JetMachining Center is only the beginning of our committment to help you succeed. We think that what happens after the sale is just as important as what happens before.

That's what we mean by "Support"we support you and your OMAX JetMachining Center. And here are just some of the ways we do that:

• Free software upgrades for life
  Have you ever paid for a software upgrade, only to find that it only fixed bugs from the previous version? Or that the upgrade added features you didn't really want or need? Some software upgrades cost thousands of dollars, without really offering very much.

  When you own an OMAX JetMachining Center, you get free software upgrades for the life of the machine. No hidden charges. No catches. Free software upgrades.

  On average, we release about two upgrades a year. Sometimes, the software upgrade is major (we recently upgraded the cutting model, resulting in faster machining times for most parts). Other times the upgrade adds features requested by customers and fixes a few obscure bugs.

  But it's always free to you.
  

• Training
  OMAX offers full operating and maintenance training. We have a state-of-the-art training facility at our manufacturing plant. This means that not only are you working with the latest equipment, but you can also consult with the experts about any special needs you have. We can also come to your facility for training your operators. 

  All our training is hands-on, so you reap full benefit. Training also covers the  maintenance of all components from the pump to the nozzle to the cutting table. (For more information on training, see Training.)
  

• Customer support
  If you do need to contact us—whether it's for assistance on a difficult application or to get replacement parts or just to say hi—there are a variety of ways:
  • Phone
    Trained customer support representatives are available from 6:00 am to 8:00 pm (Pacific Time).
  • e-mail
    Electronic support is available 24 hours a day by e-mail.
  • Fax
    Questions (or printouts of your parts) can be faxed to us.

  And we don't hide our contact information—every screen of the OMAX Interactive Reference has a "Contact" button that displays all the contact numbers, e-mail addresses, and fax numbers. If you get an error message when you are using the software, a contact phone number appears on the message.

  Make and Layout each include a special Technical Support report that can be e-mailed (or printed and faxed) that provides our customer support representatives with all the information they need to help solve your problem.This means that we don't have to waste your time asking about various settings—we can concentrate on solving the problem to get you working again.
  

• Parts
  Because an abrasivejet uses ultrahigh pressure water, components wear out and need to be replaced. You expect OMAX to ship these replacements quickly to your site.

  But OMAX goes beyond the expected: we also help you manage your replacement part inventory. We work with you to determine what replacement parts you should have on hand, so that you don't lose valuable production time waiting for parts to arrive.
  

• OMAX Interactive Reference (OIR)
  Most Help files that come with software aren't very helpful. They tend to state the obvious ("to save a file, select Save from the File menu") or don't give you the information you need.

  That's why we developed the OIR. It's more than just a Help file. It's a collection of tips, advanced topics, explanations of every single command in Layout and Make (and all the other OMAX software), and definitions.

  If we printed it out, it would be more than 1,200 pages long. But the electronic version is even better—when you look up a topic, you also find references to related topics, and commands to help you quickly access the information you need.

  And the OIR is constantly expanding. Every time a new software update is released, a new version of the OIR is also released. We're constantly working on incorporating tips from our customers, documenting new commands, improving explanations, and adding even more information.